RETURNS & EXCHANGES

At KNÜTRAL™, we want you to feel confident in every purchase. Please review our return and exchange policy before placing your order.

RETURNS

Returns are accepted within 14 days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear

  • In its original condition with all tags and packaging attached

Items that do not meet these requirements may be refused and returned to the customer.

FINAL SALE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

  • Socks

  • Earrings

  • Clearance or sale items

  • Items marked “Final Sale”

  • Worn, washed, altered, or damaged merchandise

EXCHANGES

Need a different size? Exchanges may be requested within 14 days of delivery, subject to availability.

If the requested size or item is unavailable, you may be offered store credit instead.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

KNÜTRAL™ is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping service.

DAMAGED OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

Include your order number and clear photos of the item and packaging so we can assist you.

REFUNDS

Once your return is received and inspected, you will be notified of the approval or denial of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

ORDER CANCELLATIONS

Orders cannot be guaranteed to be canceled or changed once they have entered processing or fulfillment.

CONTACT

For return or exchange requests, please contact KNÜTRAL™ through the contact information provided on our website.

Please include your name, order number, and reason for the return or exchange.

KNÜTRAL™
Wear Without Labels.